Privacy Policy

1. Information and purposes

The inquiry form requires your name, email, inquiry category, message and consent. Company or affiliation is optional. We use these details to review and reply to partnership, investment and service inquiries. Do not include sensitive information.

IP address, browser and connection information are processed to serve and secure the website. For abuse prevention and duplicate detection, we keep one-way transformed values of the IP and inquiry, a random request ID, status and timestamps. This record contains no message, name or email.

2. Retention and deletion

Inquiry mail is deleted within one year after completion, or within two years of receipt if unresolved. We clean the mailbox monthly: completed inquiries are deleted on the first day of their expiry month, and unresolved inquiries before the two-year limit. A new reply reopening an inquiry is kept for at least 30 days; after completion, the one-year rule restarts.

Abuse-prevention records are removed at the next hourly check after 48 hours (within 49 hours under normal operation). Deletion failures are investigated. Resend retains emails and logs for 30 days and backups for seven days. The operator’s mailbox follows the inquiry periods above.

We delete information so it cannot be recovered for use. Providers may retain recovery records under their policies; we do not restore deleted information for use. Legally required records are separated with their applicable basis and duration.

The same periods apply to inquiry copies in the operator’s Gmail and PC mail app (Thunderbird), including deletion from Trash and locally stored copies. We use expiry-month labels (정리/YYYY-MM) and review unresolved inquiries monthly with older_than:2y. If the 30-day protection for a new reply ends during a month, cleanup is on the first day of the following month.

3. Browser storage and external resources

We store only your language preference under loohee-company-lang; you can clear it in browser settings. The site does not persist unfinished inquiries in browser storage.

Loading fonts from Google Fonts and jsDelivr sends connection data, including IP, browser information and requested URLs, to those providers. Inquiry names, emails and messages are not sent to font providers.

Cloudflare connection processing needed to deliver the site and font requests occur before inquiry consent. The form displays the data, purposes, retention and refusal information. Pressing ‘Agree and send inquiry’ gives collection/use consent; international-transfer consent is collected separately. Cloudflare Turnstile and submission start only after both consents. Turnstile processes signals such as IP, browser information, TLS characteristics and a site identifier, not the inquiry text. Cloudflare also processes some signals for its own bot-detection improvement. Details: https://www.cloudflare.com/turnstile-privacy-policy/

4. Providers and international processing

The providers below process inquiries. International transfer of inquiry information requires the separate consent in the form. Refusing consent prevents form submission. You may request access, correction, deletion, restriction or withdrawal at hello@melloease.com; proportionate identity verification may be required.

Cloudflare, Inc.: inquiry and connection/security information is processed through encrypted connections on access, security verification and submission in the United States and other countries where it operates servers. Purposes: website delivery, security and relaying inquiries. Provider retention follows its policy; our anti-abuse records follow section 2. Contact: privacypolicyquestions@cloudflare.com / https://www.cloudflare.com/privacypolicy/

Plus Five Five, Inc. (Resend): name, email, optional company, category, message and consent record are sent through encrypted connections to the United States when you submit, for email delivery. Emails/logs: 30 days; backups: seven days. Contact: support@resend.com / https://resend.com/legal/privacy-policy

Google LLC (Gmail): inquiry and reply emails are processed through encrypted connections when received or replied to, in the United States and other countries where Google operates servers. Purpose: review and reply. The operator’s mailbox follows section 2; recovery records follow Google policy. Contact: https://support.google.com/policies/contact/general_privacy_form / https://policies.google.com/privacy

5. Your rights and contact

Privacy officer: 유항엽, 류히 (Melloease), hello@melloease.com. Address: 401-432, 27 Jungbo-ro, Sangnok-gu, Ansan-si, Gyeonggi-do, Republic of Korea.

Access is limited to people handling inquiries, with encrypted transport and authenticated access. Company inquiries are not used for advertising or sent to Discord. Korean privacy assistance: 118 / privacy.kisa.or.kr; dispute mediation: kopico.go.kr.

Form collection and use rely on consent under Korea’s Personal Information Protection Act Article 15(1)(1); international transfer of the submitted inquiry relies on separate consent under Article 28-8(1)(1). Company information remains accessible without consenting. Rights may also be exercised through a legal or authorized representative; we explain any restriction required by law.